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Event workflow & email automation

Set it up once. It runs every time.

Every event follows a workflow: the right emails go out at exactly the right time, collecting headcounts, menus and rooming lists before the day, and winning the rebooking after it. You plan the sequence once; GRAND runs it for every booking.

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What sets us apart

We dare to be GRAND, especially with these

Timed to the event, not to your memory.

Every email is anchored to the event date, 90 days before, 7 days before, the morning after. Move the event and the whole sequence moves with it. Nothing to reschedule, nothing to remember.

It collects, so you don't chase.

Final headcounts, menu choices, dietary needs, rooming lists, the workflow asks for each one before its deadline, and reminds again if the answer doesn't come.

The follow-up that brings them back.

A thank-you the morning after, a feedback ask while it's fresh, a rebooking offer when next year's planning starts. Returning business, built into the sequence.

One workflow per kind of event.

Weddings don't run like board meetings. Build a sequence per segment, meetings, weddings, conferences, Christmas parties, and attach it with one click when the booking lands.

Before the event

Everything collected before the day

The workflow knows what's missing and when it's due. Menu choice at 60 days, dietary needs at 21, final headcount at 7, each request goes out on schedule, and gentle reminders follow until the answer is in.

  • Requests sent on the right day, automatically
  • Reminders until the answer comes back
  • Answers land on the booking, and the function sheet

After the event

The follow-up that wins the rebooking

The morning after, a thank-you. Three days later, a feedback ask. Eleven months later, right when they start planning next year's event, the rebooking offer. Perfectly timed, sent every time, without anyone keeping a list.

  • Thank-you the morning after, every time
  • Feedback while it's still fresh
  • Rebooking offer timed to next year's planning

See the future of hospitality

Get a personal walkthrough of GRAND and see how rooms, events and F&B come together on one AI-assisted platform, no strings attached.

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Works better together

Sales & Events Every event, from enquiry to final invoice Learn more Function Sheets One BEO the whole house works from Learn more Event Booking Engine Meetings booked like hotel rooms Learn more Inbox Every enquiry in one place, replies drafted Learn more Restaurant POS A point of sale that knows your hotel Learn more

Got a question?

What can trigger an automation?

Dates relative to the event or to signing, booking status changes, and replies. "7 days before the event", "3 days after the contract is signed", "when the headcount comes back", all valid anchors.

Is it only emails?

No, steps can also create tasks for your team and issue invoices, so deposits and balance payments go out on schedule too. Emails are the heart of it; tasks and invoices ride the same timeline.

Can different event types run different workflows?

Yes. Build one workflow per segment, weddings, conferences, meetings, Christmas parties, and attach the right one when the booking lands. Each runs its own sequence.

What happens if the event date changes?

Every unsent step re-times itself against the new date automatically. Steps that already ran stay put, no duplicates, no cleanup.

What do automations cost?

They're part of the GRAND PMS, see pricing for the details. As always: integrations included, support included.

Get a glimpse of the future

We help you do more across all hospitality operations, delivering excellence in every guest interaction.

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