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AI inbox for hotels and venues

One inbox for every enquiry, guest and channel

Email, web forms and booking enquiries land in one place, with replies already drafted, proposals ready to send, and a flag when something's out of sync.

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What sets us apart

We dare to be GRAND, especially with these

Every channel. One thread.

Email, website forms and booking-engine enquiries land in the same inbox, matched to the right guest, event and booking automatically.

Replies drafted before you open them.

Our agents read the enquiry and draft the answer with your real availability and prices in it. You review, adjust if you like, and press send.

Proposals, not just replies.

Our AI Inbox prepares the most beautiful proposals your prospects have ever seen. Send them with two clicks, and see your conversion rate soar. Oh, and we follow up for you, so you don't have to.

It spots what's out of sync. Coming soon

When the email thread says 45 guests and the booking still says 30, the inbox flags it and suggests the fix, before it becomes a problem on the day.

Drafted replies

Answers written before you've read the question

Every enquiry arrives with a reply already drafted, in your tone, with live availability and your actual prices. Nothing sends without you.

  • Drafts in your own tone of voice
  • Real availability and prices, never guesses
  • You always press send

From enquiry to proposal

Forward an email, get a proposal

Forward your enquiry emails to your *magic* inbox and our AI assistant prepares proposals for you - most of the time, all you have to do is just press send.

  • Availability and prices filled in
  • Your spaces, menus and packages
  • Follow-ups sent for you

Out-of-sync detection

Coming soon

It catches what the thread and the booking disagree on

Guests change their minds in email, dates, numbers, menus. The inbox reads both sides and flags when the booking no longer matches the conversation, with a one-click fix.

  • Guest counts, dates and menus compared
  • One click to update the booking
  • No surprises on the day

See the future of hospitality

Get a personal walkthrough of GRAND and see how rooms, events and F&B come together on one AI-assisted platform, no strings attached.

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Works better together

Sales & Events Every event, from enquiry to final invoice Learn more Event Booking Engine Meetings booked like hotel rooms Learn more Function Sheets One BEO the whole house works from Learn more Automations Set it up once: it runs every time Learn more Hotel PMS The drag-and-drop heart of your hotel Learn more

Got a question?

Which channels does the Inbox connect to?

Email is the heart of it, forward or connect your enquiry address, plus enquiries from your website forms and your booking engines. Everything lands in one thread per guest or event.

Does it send replies automatically?

No. The agents draft; you send. Every reply and proposal waits for a human to approve it, most of the time that's one click.

Where do the drafts get their information?

From your own GRAND data, the space calendar, rate plans, menus and packages, and your past replies. The agents never invent availability or prices.

What about GDPR and our guests' data?

Your data stays yours. GRAND is GDPR-compliant and hosted in the EU, and the Inbox only reads the conversations you connect to it.

What does the Inbox cost?

The Inbox is a module in your GRAND plan, see pricing for the details. As always: integrations included, support included.

Get a glimpse of the future

We help you do more across all hospitality operations, delivering excellence in every guest interaction.

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